How do I know my Instacart order going?

After your order is connected with a shopper, you’ll see a message in the app if you have notifications turned on,.

You can see your active order any time by selecting account > Your orders.

Tap See Shopped Items to track the shopper’s progress and view item changes during the shop.

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If you have notifications turned on, you will receive alerts for any changes to your order, you can also chat with your shopper while they’re selecting your items. Tap the Chat with shopper button on the bottom of the order page

When all the items are ready for delivery, you’ll see a message in the order screen in your app if you have notifications turned on

Tapping Map on the order screen displays your driver’s location. 

During delivery, you can scroll to the bottom of the order screen and tap the Chat with shopper box to pull up the chat page if you need, for safety reasons, drivers may be unable to reply to your messages while in transit. the order screen will reflect when the delivery is complete!

If the delivery address is located inside a secure building, please be sure to let security person know in advance that an Instacart delivery will be arriving. Leaving detailed information for the shopper in the delivery instructions, or chatting with them directly is helpful.


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